Terms and Conditions

Effective Date: January 1, 2025

Last Updated: March 18, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website intelligentit.io and any services provided by Intelligent Group, doing business as Intelligent iT ("Company," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Definitions

"Services" refers to all managed IT services, cybersecurity services, cloud infrastructure, consulting, and any other technology services provided by Intelligent Group.
"Client" refers to any individual or organization that engages Intelligent Group for Services under a service agreement.
"Website" refers to intelligentit.io and all associated pages and content.
"User" refers to any person who accesses or uses the Website.

2. Use of Website

You may use our Website for lawful purposes only. You agree not to:

Use the Website in any way that violates applicable federal, state, local, or international laws or regulations
Attempt to gain unauthorized access to any part of the Website, server, or any connected systems
Introduce viruses, trojans, worms, or other malicious or technologically harmful material
Use automated systems, bots, or scrapers to access the Website without our written permission
Impersonate or attempt to impersonate the Company, an employee, or any other person or entity

We reserve the right to restrict or terminate your access to the Website at any time, without notice, for any conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

3. Services and Service Agreements

The specific terms governing our managed IT services, cybersecurity, and technology consulting are defined in individual Service Level Agreements (SLAs) and Statements of Work (SOWs) entered into between Intelligent Group and each Client. These Terms apply generally; in the event of a conflict between these Terms and a specific service agreement, the service agreement shall prevail.

Services may include but are not limited to:

Managed IT support and helpdesk services
Cybersecurity monitoring, threat detection, and incident response
Cloud infrastructure management and migration
Compliance support (SOC 2, HIPAA, CMMC)
IT strategy, fractional CIO, and technology consulting
AI-powered workflow automation
Hardware procurement and vendor management

4. Client Responsibilities

As a Client of Intelligent Group, you agree to:

Provide accurate, complete, and timely information necessary for the delivery of Services
Maintain appropriate user credentials and access controls for your systems
Promptly notify us of any security incidents, unauthorized access, or system changes that may affect service delivery
Ensure that all software licenses used within your environment are properly licensed
Cooperate with our team during onboarding, audits, and any remediation efforts
Pay all invoices in accordance with the payment terms outlined in your service agreement

5. Payment Terms

Payment terms, pricing, and billing schedules are specified in each Client's individual service agreement. General payment conditions include:

Invoices are issued monthly in advance for recurring services unless otherwise agreed
Payment is due within thirty (30) days of the invoice date unless otherwise specified
Late payments may incur a service charge of 1.5% per month on the outstanding balance
We reserve the right to suspend Services for accounts with balances overdue by more than sixty (60) days, with reasonable written notice

6. Intellectual Property

All content on the Website, including text, graphics, logos, images, icons, software, and design elements, is the property of Intelligent Group or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Website content without our prior written consent.

Any tools, scripts, automations, or custom solutions developed by Intelligent Group during the course of service delivery remain the intellectual property of Intelligent Group unless explicitly transferred in writing under a service agreement.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the business relationship. Confidential information includes, but is not limited to:

Business processes, strategies, and financial information
Technical data, system configurations, and network architecture
Client data, customer lists, and employee information
Security findings, vulnerability assessments, and compliance documentation

Confidentiality obligations survive the termination of any service agreement for a period of three (3) years unless otherwise specified.

8. Data Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our Website and Services, you acknowledge and agree to the practices described therein.

For Clients under a service agreement, data handling, processing, and security responsibilities are further defined in the applicable Data Processing Agreement (DPA) or Business Associate Agreement (BAA), as required by law.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Intelligent Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to the use of our Website or Services.
Our total aggregate liability for any claims arising under these Terms or any service agreement shall not exceed the total fees paid by the Client to Intelligent Group during the twelve (12) months immediately preceding the event giving rise to the claim.
We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, power outages, internet service disruptions, or third-party service failures.

10. Warranties and Disclaimers

The Website and its content are provided on an "as is" and "as available" basis. Intelligent Group makes no warranties, express or implied, regarding the Website, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we strive to provide accurate and up-to-date information on our Website, we do not warrant that the content is complete, reliable, current, or error-free.

For managed services delivered under a service agreement, specific warranties and service level guarantees are defined in the applicable SLA and take precedence over this general disclaimer.

11. Indemnification

You agree to indemnify, defend, and hold harmless Intelligent Group, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Website in violation of these Terms
Your violation of any applicable law or regulation
Your infringement of any third-party intellectual property or other rights
Any misrepresentation or breach of your obligations under a service agreement

12. Termination

We may terminate or suspend your access to the Website at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Termination of managed services is governed by the terms of the applicable service agreement. Unless otherwise specified, either party may terminate a service agreement with sixty (60) days written notice. Early termination fees may apply as outlined in the service agreement.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation is unsuccessful, the dispute shall be submitted to binding arbitration in New York County, New York, in accordance with the rules of the American Arbitration Association.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms on this page with a revised "Last Updated" date. Your continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms.

16. Accessibility Statement

Intelligent Group is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience of our website, intelligentit.io, for everyone, and we strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our Efforts

We take the following measures to support accessibility:

Semantic HTML structure with appropriate heading hierarchy and landmark regions
Descriptive alt text for all meaningful images
Sufficient color contrast ratios across all text and interactive elements
Keyboard navigability for all interactive components, including menus, forms, and buttons
ARIA labels for icons, buttons, and navigation elements that lack visible text
Responsive design that supports browser zoom up to 200% without loss of content or functionality

Known Limitations

While we strive for full compliance, some areas of our site may not yet be fully accessible. We are actively working to identify and resolve these issues. If you encounter an accessibility barrier on any page, please contact us so we can provide the information or service you need through an alternative means.

Feedback

We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing content or have suggestions for improvement, please contact us:

Email: sales@intelligentit.io
Phone: 1-833-721-7332

We aim to respond to accessibility feedback within 5 business days.

17. Contact Us

If you have any questions about these Terms, please contact us:

Intelligent Group (Intelligent iT)

Midtown Manhattan, New York, NY

Email: sales@intelligentit.io

Phone: 1-833-721-7332