Services
Everything an IT department does.One flat rate.
Sixteen service lines, one platform, one accountable team. Every engagement carries the same guarantees: 2-minute response, 45-minute critical resolution, 99.9% uptime, 90-day proof-of-value.
2 minaverage first response
All services
Fully managed IT
Your entire IT department as a flat-rate service: 24/7 helpdesk, device lifecycle, M365/Google admin, patching, backups, and a fractional CIO.
85%of L1 issues auto-resolved
What's included
- 24/7 helpdesk with 2-minute response
- Automated user provisioning and offboarding
- Predictive monitoring with automated remediation
- Zero-touch patching and update management
- 24/7 security operations with real-time threat response
- Strategic planning with a dedicated fractional CIO
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Co-managed IT
Your IT team keeps strategy and user-facing work. We take backend infrastructure, security monitoring, automation, and escalations.
50%ticket volume cut in 90 days
What's included
- Automated ticket routing between your team and our SOC
- Zero-touch patching across all endpoints
- 24/7 SOC with verified-incident escalation only
- Shared dashboards and full visibility
- After-hours and overflow coverage
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
24/7 helpdesk & end-user support
Phone, chat, email. AI triage first, then a US-based senior engineer with the context already attached.
2 minaverage first response
What's included
- Unlimited tickets, phone, chat, and email
- AI auto-remediation for routine issues
- Senior-only human escalation
- Mac and Windows endpoint support
- M365 and Google Workspace administration
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
IT projects & migrations
M365 tenant moves, device management rollouts, office buildouts, cloud consolidation. Scoped by an engineer, priced up front.
Fixedscope, fixed price
What's included
- Microsoft 365 and Google Workspace migrations
- MDM deployments
- Network design and office buildouts
- Cloud consolidation and cost cleanup
- Documented handoff and runbooks
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Hardware & software procurement
Laptops shipped pre-enrolled, licenses right-sized, warranties tracked. One PO, one vendor relationship.
4 minnew-hire provisioning
What's included
- Pre-enrolled device shipping
- License right-sizing and renewal management
- Warranty and lifecycle tracking
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Managed SOC (detection & response)
AI-driven SOC that detects in under 2 minutes and isolates a compromised endpoint in under 30 seconds. Most threats auto-neutralized.
2 minalert response, 24/7
What's included
- 24/7 monitoring with no maintenance windows
- EDR, email, identity, and cloud telemetry correlation
- Automated endpoint isolation in under 30 seconds
- Forensic preservation and incident reporting
- Dark web credential monitoring
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Compliance (SOC 2 & HIPAA)
Compliance built into daily operations instead of a scramble before the audit. The platform collects evidence automatically and maps it to SOC 2 and HIPAA.
70%less audit prep
What's included
- Automated evidence collection and mapping
- SOC 2 Type II program (audit period in progress) and HIPAA BAA at contract
- Policy templates and gap assessments
- Audit-ready reporting and auditor liaison
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Email security & awareness
Phishing defense, DMARC enforcement, and training that changes behavior, not just checks a box.
68%of breaches involve a human
What's included
- Advanced phishing and BEC detection
- SPF, DKIM, DMARC enforcement
- Simulated phishing and micro-training
- Per-department risk reporting
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Backup & disaster recovery
Immutable backups for endpoints, servers, M365, and Google. Tested restores, documented RTO/RPO.
Dailyverified restores
What's included
- Immutable, air-gapped backup copies
- M365 and Google Workspace SaaS backup
- Automated restore verification
- Documented RTO/RPO and DR runbook
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Cloud management & M365
Azure, GCP, M365, Google Workspace: secured, right-sized, and administered with Conditional Access baselines.
40%typical license waste found
What's included
- M365 and Google Workspace administration
- Azure and GCP infrastructure management
- Conditional Access and Zero Trust baselines
- Quarterly license and spend review
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Network & Wi-Fi
Designed, monitored, and segmented. Vendor-agnostic, always monitored.
99.9%uptime SLA
What's included
- Network design and segmentation
- Managed firewalls
- Wi-Fi surveys and deployment
- 24/7 monitoring and predictive hardware alerts
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Fractional CIO
CIO-level strategy without the CIO-level salary. Roadmap, budget, vendor management, board-ready reporting.
48 hrenvironment assessment
What's included
- 48-hour environment assessment
- 12-36 month technology roadmap
- Budget optimization and vendor consolidation
- Board and executive reporting
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
IT assessments & cost audits
The AI Operations Audit finds every AI tool in your business and what it should be saving, ranked and priced in 7 days.
7 daysto a ranked savings roadmap
What's included
- Full tool and spend inventory
- Dollar-ranked savings roadmap
- Security and compliance gap findings
- 100% fee credit toward next engagement
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Vendor management & budgeting
We hold the ISP, the SaaS vendors, and the telecom accountable so you don’t have to.
1throat to choke
What's included
- Renewal calendar and negotiation
- Carrier and vendor escalation
- Annual technology budgeting
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
AI workflow automation
Onboarding in 4 minutes, invoices cross-checked against contracts, compliance reports that write themselves.
85%of repetitive work automated
What's included
- Workflow discovery and ROI ranking
- Custom AI workflow build and integration
- Automated employee onboarding and offboarding
- Time-saved and error-prevented dashboards
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Hosted AI agents (HIPAA-ready)
Role-specific AI agents deployed into Slack or Teams in days. Claude, GPT, Llama, or custom, no vendor lock-in.
30+healthcare practices
What's included
- Claude, GPT, Llama, and custom model support
- Slack and Teams deployment in days
- HIPAA BAA and audit logging
- Governed AI gateway with cost tracking
Guarantees
- 2-minute response · 45-minute critical resolution
- 99.9% uptime SLA with credits
- Annual terms · 90-day proof-of-value
Onboarding
From signature to fully managed in 2–3 weeks.
Discovery, agent deployment, and documentation run in parallel so there's never a coverage gap.
Discovery & assessment
48-hour environment assessment: identities, endpoints, network, cloud, backups, and the risks nobody wrote down.
Days 1–2Platform deployment
AiT agents, EDR, MDM, and monitoring roll out. Conditional Access baselines and MFA enforced. Nothing breaks on day one.
Week 1Documentation & runbooks
Every system documented, every escalation path defined, your team introduced to the engineers who'll pick up.
Week 2Steady state
SLA clock starts. First business review at 30 days, then quarterly. 90-day proof-of-value window opens.
Week 3+
Next step
Not sure which one you need?
Tell an engineer what's breaking. We'll tell you the smallest thing that fixes it.