AI that runs your IT, not the other way around.
Most MSPs talk about AI. We ship the AI we use ourselves to run our own MSP. Twenty-four products. One coordination layer. Continuous audit. Multi-tenant by default. Compliance baked in.
The problems no one is fully solving, and how we’re solving them.
Every claim on this page maps to a product we’ve shipped or are shipping. No vaporware. No prophetic marketing.
RAG retrieves the wrong document ~40% of the time.
And the LLM still answers confidently and well-formatted. Faithfulness, citation coverage, semantic drift — these are the binding metrics. Vector indexes go stale silently and your compliance Q&A bot answers against last year’s policy doc.
Our answer: AiT Knowledgebase Agent + Trust Portal — citation-bound retrieval, freshness monitoring, and per-tenant index ownership.
Enterprise LLM spend hit $8.4B in 2025. None of it is governed at the MSP layer.
Multi-tenant gateways must enforce per-client quotas, model routing, regional egress, audit logs, and PII redaction. Cloudflare AI Gateway has no RBAC. Portkey is enterprise-direct, not MSP-channel.
Our answer: AiT AI Gateway — LiteLLM control plane + Cloudflare edge: per-tenant virtual keys, spend logs, prompt caching, regional egress, MSP-resold to your clients.
EU AI Act Article 50 hits Aug 2 2026. TRAIGA already fined $200K/violation.
Watermarking, provenance ledgers, and consent retention are now mandatory for AI-generated content in regulated verticals. NIST AI RMF substantial compliance is the affirmative defense. Most MSPs aren’t ready.
Our answer: AiT Audit + AiT Avatar Studio + Trust Portal — continuous audit, watermarked outputs, consent archived 7 years per ELVIS/TRAIGA.
Most MSPs sell AI. Almost none run on the AI they sell.
If your MSP cannot show you their own production agents, audit trail, and governance posture, ask why. We run our entire 24-project codebase under the same systems we ship to clients. Continuous audit. Multi-tenant. Single pane.
Our answer: this whole page. Read on, or talk to us about deploying any of it in your environment.
Five capability surfaces. Twenty-four products. One coordination layer.
Every product below is in production or in active build for our own MSP operations. Click through any service for the details, or skip ahead to the white papers.
Agentic AI Operations
Cross-project orchestration. Slack & Teams bots. Recursive Drive knowledge.
AiT CoordJWT-signed multi-agent orchestrator (MCP)AiTAgentSlack bot with Drive KBAiT Teams BotMicrosoft Teams equivalentAiT BridgeSlack ↔ Teams message bridgeZendesk-Claudeauto-drafted ticket replies
AI Security & Audit
SOC oversight. Continuous audit. Multi-vendor MCP for security stack.
AiT SOC SentinelAI-SOC oversight + multi-tenant governanceAiT Auditmonthly cross-project security/quality/UX scansAiT Trust Portalcustomer-facing trust + SOC 2 disclosuressecurity-mcpunified MCP for Blackpoint, Trustifi, BSNAiTSharePAuditM365 SharePoint permission audit + remediation
AI for Buildings & IoT
Vendor-agnostic BMS analytics on top of WebCTRL, Niagara, Trane.
AiTBMSproduction multi-tenant BMS analytics + controlAiTLEEDAI-driven LEED v4.1 / WELL / ESG compliance + evidence packs- BMS-AI white paper: read why this market is ours to lose
AI Sales & Customer Surface
CRM with AI-drafted outreach. Avatar & voice agents. Sales-enablement audit.
AiT CRMAI-powered CRM (Front Row Group reference impl)AiT Pulsesales-enablement audit (AI-SEO + email + web + reputation)AiT Avatar Studiowhite-label avatar video (HeyGen + Tavus + ElevenLabs)AiT Voice Conciergevoice agents (Retell + Twilio + ElevenLabs)
AI MSP Platform
The plumbing other MSPs are missing.
AiT AI GatewayLiteLLM + Cloudflare edge, per-tenant virtual keysAiTWatchdogoutage alerts + monthly security newsletterAiTTeamTailorTeamtailor + Cronofy + Workspace integrationIntelligent ViewSaaS dashboard scaffold + design systemitadminMSP admin tooling (GAM, Gmail, M365, GCP playbooks)
Built for the regulatory wave that hits in 90 days.
EU AI Act Article 50 takes full effect 2 August 2026. TRAIGA is already enforceable at $200,000 per violation. Our products are designed around the standards your auditors will ask about, not around the ones in vendor marketing decks.
Watermarked outputs and machine-readable provenance on every avatar & voice render. Consent ledger archived 7 years. Code of Practice tracking included.
Substantial-compliance posture mapped to 230 control objectives. Treasury Feb 2026 framework cross-referenced to SOC 2 controls in our Trust Portal.
Affirmative-defense documentation auto-generated from our Audit system. Continuous evidence collection — not annual scrambles.
AI-specific control families surfaced via Trust Portal. Drummond, Schellman, A-LIGN attestations supported.
Synthesia explicitly excluded from our stack (their ToS bans white-label resale). Signed consent video archived per state-by-state retention rules.
Sentinel SOC monitors every LLM01–LLM10 attack class against your tenants. Every agent action audit-logged with rule-id correlation.
What buyers actually ask us.
If you’re evaluating an AI-native MSP, these are the questions that matter. Direct answers, no marketing.
How does Intelligent Group govern AI agents across multiple client tenants?
Every agent acting on a managed environment authenticates via a short-lived RS256 JWT issued by AiT Coord, our cross-project orchestrator. Tenant ID is a claim on every call. Every action lands in an audit table with idempotency keys, lock state, and tenant scope. NHI sprawl — the perimeter problem 78% of organizations admit they don’t govern — collapses to one verifiable signing key per environment.
Do you support EU AI Act Article 50 compliance for avatar and voice AI?
Yes. Our AiT Avatar Studio and AiT Voice Concierge products bake in C2PA-compatible content provenance + steganographic watermarking on every render, default disclosure language that the tenant can customize but not remove, and a 7-year tamper-evident consent ledger keyed to the longest US state retention requirement. EU AI Act Article 50 takes full effect 2 August 2026.
How do you detect prompt injection attacks against agents you operate?
AiT SOC Sentinel watches the agents themselves. Prompt-injection signatures fire at the gateway layer. Anomalous tool-call patterns — especially privilege-escalating, cross-tenant, or after-hours — generate investigative alerts. Every OWASP LLM01–LLM10 attack class has specific detection rules, and the alerts route to the same SOC pipeline that already handles your endpoint and email security.
What does continuous AI audit cost compared to Vanta or Drata?
Vanta and Drata are excellent direct-to-startup products but assume one workspace per customer. AiT Audit runs across an MSP’s full client portfolio with multi-tenant evidence segregation, cross-portfolio benchmarking, and code-level audit (SAST, SCA, secrets, IaC, drift detection) integrated into the same fabric. Pricing is bundled into the MSP retainer rather than a separate per-workspace SaaS subscription.
Which AI products does Intelligent IT actually ship to clients?
Twenty-four products across five capability surfaces: agentic operations (AiT Coord, AiTAgent for Slack, AiT Teams Bot, AiT Bridge), AI security and audit (AiT SOC Sentinel, AiT Audit, AiT Trust Portal, security-mcp), AI for buildings (AiTBMS, AiTLEED), customer-surface AI (AiTCSG, AiT CRM, AiT Pulse, AiT Avatar Studio, AiT Voice Concierge), and the AI MSP platform (AiT AI Gateway, AiT Watchdog, Intelligent View). Every product runs on our own MSP first.
What does the AiT AI Gateway cost per tenant?
Gateway pricing is bundled into our managed-services retainer rather than charged per LLM call. Per-tenant virtual keys, monthly spend caps, model whitelisting by tenant, regional egress enforcement, PII redaction at the edge, and audit logs are included. Most clients see ~70% LLM-spend reduction in the first quarter from prompt caching alone, before any other tuning.
Deep dives on the hard problems — with the receipts.
Each paper ties back to a product we’re running in production. No gated downloads. No marketing fluff. Read them all.
Vendor-Agnostic Building Intelligence — 50-year-old controls meet modern AI
The BMS market is locked. AI extracts insight from any controller — WebCTRL, Niagara, Trane. The $14B→$34B opportunity nobody else is building for the MSP channel.
Read →The Compliant AI Gateway — multi-tenant LLM governance for regulated MSPs
Per-tenant virtual keys, budgets, audit logs, PII redaction. EU AI Act and HIPAA paths from day one. Why we built our own instead of buying.
Read →Synthetic Identity Risk — avatar/voice agents and the rise of consent-archived AI
Voice deepfake fraud up 680% YoY. Article 50 watermarking effective 2 Aug 2026. ELVIS/TRAIGA consent retention. Why we banned Synthesia from our stack.
Read →Continuous Audit as a Service — monthly multi-repo scans, objective-aligned
Automated security, quality, UX, and competitive-intel scans across every repo we ship. Findings persisted, classified against project objectives, and reported — without humans in the loop.
Read →Talk to an architect.
Skip the demo carousel. Get a 30-minute call with whoever is going to build the thing in your environment — not a sales engineer reading from a deck.
Got it — we’ll be in touch.
Manuel or one of the IG architects will reach out within 24 hours. Meanwhile, the white papers are linked above.