The People Behind Your Uptime Guarantee

Meeting room in a New York office on West 27th Street

Manuel Ruiz

Founder & CEO

With over 25 years of experience building, securing, and scaling IT infrastructure, Manuel founded Intelligent Group with a simple conviction: businesses deserve IT that works proactively, not reactively. His career has taken him from the helpdesk to the boardroom, giving him a rare perspective that spans hands-on engineering and executive strategy.

Manuel has spent his career helping organizations across finance, healthcare, professional services, and other regulated industries navigate the complexities of cybersecurity, compliance, and digital transformation. He is a passionate advocate for AI-powered automation as the key to eliminating downtime, reducing costs, and freeing teams to focus on what matters most.

Under his leadership, Intelligent Group has grown into a trusted partner for growing companies across the United States, delivering guaranteed 2-minute response times, 99.9% uptime, and a 90-day money-back promise that reflects his personal commitment to client success.

25+ Years in IT

3 Office Locations

99.9% Uptime Guarantee

A Message from Our Founder

"I started Intelligent Group because I saw too many businesses trapped in a cycle of reactive, break-fix IT that drained their budgets and their patience. I knew there was a better way. By combining AI-powered automation with real, experienced engineers, we could deliver something the industry desperately needed: IT that prevents problems instead of just responding to them."

"Every guarantee we make, from our 2-minute response time to our 90-day money-back promise, is a reflection of my personal commitment to our clients. If we don't deliver, you don't pay. It's that simple."

Meet the Team

The people who keep your business running around the clock.

Scott Raymer

Chief Revenue Officer

Scott Raymer runs revenue and partnerships at Intelligent Group. He built Get IT Sense on a simple premise: most business leaders don't need another technology sales pitch, they need clarity on what they have, what they need, what can wait, and who's best equipped to execute it. That discipline carries a board-level lens into every deal he brings to Intelligent Group — every recommendation maps back to risk reduced or dollars saved on the P&L, not just specs on a quote. If your board is asking hard questions about IT spend and risk, he's your first call.

"Most business leaders do not need another technology sales pitch. They need clarity."

Jordan Lawrence

Chief of Staff

The CEO’s right hand and the operating engine behind the leadership team. Jordan runs Intelligent Group’s operating cadence: quarterly OKRs, leadership reviews, and the follow-through that turns decisions into shipped work across engineering, delivery, and growth. He owns board and investor readiness, from metrics packs to diligence materials, and leads the special projects that sit between functions. Brings five years of experience and one standard: every priority has an owner, a date, and a number.

Tyler Whittall

VP of Operations

Tyler oversees the day-to-day delivery of every managed service engagement. His operational discipline ensures that SLA commitments are met consistently, from ticket response times to infrastructure uptime. He owns the processes that turn our automation platform into reliable, repeatable client outcomes.

Maria Luisa Molina

Head of People & Culture

Maria Luisa leads talent acquisition, employee development, and the culture that makes Intelligent Group a place where top engineers want to build their careers. She ensures every team member is equipped, supported, and aligned with our mission to deliver exceptional IT outcomes for our clients.

Jonathan Böttger

Head of Growth & Partnerships

Jonathan works directly with prospective clients to understand their IT challenges and design the right service plan. He brings a background in partnership and business development from Get IT Sense, with hands-on familiarity across IT services, cybersecurity, and business continuity planning. Colleagues describe him for his work ethic and ability to build relationships across teams — traits that show up directly in how he works with clients.

Anthony Feliciano

Support Manager

Anthony manages our frontline support team and is responsible for maintaining the response and resolution times our clients depend on. He coordinates ticket escalations, monitors SLA performance in real time, and continuously refines our support workflows to drive faster outcomes.

Eero Nevaluoto

Senior Engineer

Eero is a cybersecurity-focused engineer with deep expertise in Azure cloud infrastructure, security operations, and threat analysis. He holds multiple Microsoft and CompTIA certifications and contributes to open-source phishing research. He builds and maintains the security automation that protects our clients around the clock.

Azure Administrator Security Operations Analyst CompTIA CySA+ CompTIA Security+ CompTIA Network+

Anthony Senior

Senior Engineer

Anthony handles complex infrastructure projects, from network architecture to cloud migrations. He works closely with clients during onboarding and major transitions, ensuring every environment is built for performance, security, and long-term reliability.

Melvin Rodriguez

Support Engineer

Melvin is on the front lines of our support operation, resolving tickets and ensuring our clients experience the fast, knowledgeable help that sets Intelligent Group apart. He specializes in endpoint management, user provisioning, and the hands-on troubleshooting that keeps teams productive.

Isabella Ruiz

Customer Success Manager

Isabella is the driving force behind client satisfaction and long-term success at Intelligent Group. She serves as the dedicated point of contact for managed service clients, ensuring every engagement delivers measurable business outcomes. With a background in client relationship management and account development, Isabella proactively monitors service health, conducts regular business reviews, and identifies opportunities to optimize IT environments. She translates technical performance data into clear, actionable insights for business leaders, ensuring clients always understand the value they're receiving. Her consultative approach and attention to detail make her the bridge between our engineering team and the executives who depend on us.

Sam

Front Desk Support Specialist • AI-Powered

Sam is the first point of contact for Intelligent Group's AI-powered support experience, ensuring every request is handled instantly, routed intelligently, and resolved without delay. Built on Intelligent Group's advanced conversational AI platform, Sam combines natural, emotionally intelligent voice interaction with a deep understanding of IT operations, service workflows, and escalation paths. She manages incoming calls 24/7, triages issues in real time, and connects users with the right technical resources in seconds—not minutes. With the same cutting-edge voice AI technology trusted by enterprises worldwide, Sam delivers a seamless, human-like support experience that sets the tone for every client interaction at Intelligent Group.

Conversational AI 24/7 Availability AiT Platform Real-Time Triage