Full-Stack AI Platform for MSPs and Mid-Market Ops
AiT AI Services Bundle — deploy a production AI platform without building one from scratch.
Five integrated SKUs — AI gateway, purpose-built agents, workflow automation, monitoring, and governance — sold standalone or folded into your Intelligent Group MSP tier. Enterprise AI capability at managed-service scale.
Most AI deployments are either one-off experiments or overbuilt platforms. Neither works at MSP scale.
Point solutions — one department gets a ChatGPT wrapper, another builds a custom agent — create ungoverned sprawl. Enterprise AI platforms designed for Fortune 500 internal IT teams require 18-month implementations and headcount you don’t have. The result is that most MSPs and mid-market ops teams are running informal AI usage that nobody is measuring, governing, or optimizing.
The AiT AI Services Bundle is the middle path: a production-ready AI platform delivered as a managed service, configurable to your workflows, and designed to be operated without a dedicated AI engineering team.
The five SKUs
1. AI Gateway
A multi-provider LLM routing layer with:
- Model selection by cost, latency, and capability per use-case
- Tenant-scoped API keys with per-key spend limits
- Full audit logging for compliance and chargeback
- Rate-limit handling and automatic failover across providers
2. Purpose-built agents
Pre-configured agents covering the highest-volume MSP and mid-market workflows:
- Ticket triage and priority scoring from unstructured description text
- Client onboarding checklist orchestration with status push to your PSA
- Contract and SOW summarization for account managers
- Security alert enrichment with context from your asset inventory
- Escalation routing based on client tier, SLA window, and issue classification
3. Workflow automation
AI-augmented orchestration that replaces brittle rule-based automations in processes that require reading context — parsing an email thread to update a ticket, summarizing a call recording and posting action items to a deal, or triaging an intake form across multiple downstream systems.
4. Monitoring
Token consumption by model, tenant, and department. Response-quality sampling. Cost-attribution reporting suitable for MSP chargeback. All in a dashboard updated in near-real time.
5. Governance
Content-policy enforcement at the gateway layer. Role-based access to agent capabilities. Data-residency controls for regulated clients. Audit-trail export for compliance reviews.
Deployment model
The bundle is sold standalone — deployed into your environment or hosted by Intelligent Group — or folded into an existing Intelligent Group MSP engagement as an AI operations tier. Multi-tenant isolation is built in; each client or department operates within a scoped context that cannot leak into another.
Book a session to map the bundle against your current workflow and get a scoped implementation plan.
AI gateway
A managed LLM routing layer that connects your operations to multiple model providers with rate-limit handling, cost controls, audit logging, and tenant-scoped API key management. Your team accesses AI without managing provider accounts directly.
Purpose-built agents
Pre-configured AI agents for MSP and mid-market workflows — ticket triage, client onboarding, contract summarization, security alert enrichment, and escalation routing. Deployable in days, not quarters.
Workflow automation
AI-augmented automation that connects your existing tools — PSA, CRM, ticketing, communication — through an orchestration layer that reasons over context, not just rules. Handles multi-step processes that break rule-based RPA.
Monitoring and governance
Token usage, model-response quality, cost attribution by tenant or department, and content-policy enforcement in one dashboard. Gives ops leadership visibility into AI consumption before it becomes a line-item surprise.