Full-Stack AI Platform for MSPs and Mid-Market Ops

AiT AI Services Bundle — deploy a production AI platform without building one from scratch.

Five integrated SKUs — AI gateway, purpose-built agents, workflow automation, monitoring, and governance — sold standalone or folded into your Intelligent Group MSP tier. Enterprise AI capability at managed-service scale.

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What it does

What AiT AI Services Bundle does.

  1. AI gatewayA managed LLM routing layer that connects your operations to multiple model providers with rate-limit handling, cost controls, audit logging, and tenant-scoped API key management. Your team accesses AI without managing provider accounts directly.
  2. Purpose-built agentsPre-configured AI agents for MSP and mid-market workflows — ticket triage, client onboarding, contract summarization, security alert enrichment, and escalation routing. Deployable in days, not quarters.
  3. Workflow automationAI-augmented automation that connects your existing tools — PSA, CRM, ticketing, communication — through an orchestration layer that reasons over context, not just rules. Handles multi-step processes that break rule-based RPA.
  4. Monitoring and governanceToken usage, model-response quality, cost attribution by tenant or department, and content-policy enforcement in one dashboard. Gives ops leadership visibility into AI consumption before it becomes a line-item surprise.
integrated, not five separate vendors
5 SKUs
client isolation built in
Multi-tenant
folds into existing service tiers
MSP-native

Inside AiT AI Services Bundle

Most AI deployments are either one-off experiments or overbuilt platforms. Neither works at MSP scale.

Point solutions — one department gets a ChatGPT wrapper, another builds a custom agent — create ungoverned sprawl. Enterprise AI platforms designed for Fortune 500 internal IT teams require 18-month implementations and headcount you don’t have. The result is that most MSPs and mid-market ops teams are running informal AI usage that nobody is measuring, governing, or optimizing.

The AiT AI Services Bundle is the middle path: a production-ready AI platform delivered as a managed service, configurable to your workflows, and designed to be operated without a dedicated AI engineering team.

The five SKUs

1. AI Gateway

A multi-provider LLM routing layer with:

  • Model selection by cost, latency, and capability per use-case
  • Tenant-scoped API keys with per-key spend limits
  • Full audit logging for compliance and chargeback
  • Rate-limit handling and automatic failover across providers

2. Purpose-built agents

Pre-configured agents covering the highest-volume MSP and mid-market workflows:

  • Ticket triage and priority scoring from unstructured description text
  • Client onboarding checklist orchestration with status push to your PSA
  • Contract and SOW summarization for account managers
  • Security alert enrichment with context from your asset inventory
  • Escalation routing based on client tier, SLA window, and issue classification

3. Workflow automation

AI-augmented orchestration that replaces brittle rule-based automations in processes that require reading context — parsing an email thread to update a ticket, summarizing a call recording and posting action items to a deal, or triaging an intake form across multiple downstream systems.

4. Monitoring

Token consumption by model, tenant, and department. Response-quality sampling. Cost-attribution reporting suitable for MSP chargeback. All in a dashboard updated in near-real time.

5. Governance

Content-policy enforcement at the gateway layer. Role-based access to agent capabilities. Data-residency controls for regulated clients. Audit-trail export for compliance reviews.

Deployment model

The bundle is sold standalone — deployed into your environment or hosted by Intelligent Group — or folded into an existing Intelligent Group MSP engagement as an AI operations tier. Multi-tenant isolation is built in; each client or department operates within a scoped context that cannot leak into another.

Book a session to map the bundle against your current workflow and get a scoped implementation plan.

Who it's for

Who AiT AI Services Bundle is for.

  • MSPs

    Fold the bundle into an existing Intelligent Group MSP engagement as an AI operations tier, with multi-tenant isolation built in.

  • Mid-market ops teams

    A production-ready AI platform delivered as a managed service, operated without a dedicated AI engineering team.

  • Ops leadership

    Token usage, response quality, cost attribution by tenant or department, and content-policy enforcement in one dashboard.

FAQ

Questions about AiT AI Services Bundle.

What are the five SKUs?

AI gateway, purpose-built agents, workflow automation, monitoring, and governance.

Is it sold standalone or as part of managed IT?

Both. It is sold standalone, deployed into your environment or hosted by Intelligent Group, or folded into an existing Intelligent Group MSP engagement.

Which agents are included?

Pre-configured agents for ticket triage, client onboarding, contract and SOW summarization, security alert enrichment, and escalation routing.

How is each client's data kept separate?

Multi-tenant isolation is built in. Each client or department operates within a scoped context that cannot leak into another.

See AiT AI Services Bundle in action

Book a session to map the bundle against your current workflow and get a scoped implementation plan.

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