Managed IT Services
Your full outsourced IT department — helpdesk, onboarding, procurement, compliance, and strategic advisory — priced per user. $99 / $149 / $199 per user per month, billed annually on 1–5 year terms, flat-fee, no hidden costs. Unlimited remote support. Miss a written SLA in your first 90 days and you get your money back.
Essential
The security stack and helpdesk for small businesses ready to build a secure IT foundation.
annual • 1–5 year terms
- 9/5 remote helpdesk with dedicated support team
- Employee onboarding & offboarding
- Procurement & lifecycle management
- 24/7 managed detection & response (MDR)
- Email & identity protection
- Security awareness training
- CIS IG1 baseline security controls
- Basic compliance policy alignment
- Standard data backups
- Quarterly technology advisory meetings & reports
- Unlimited remote support included
Professional
Essential plus managed devices and AI visibility for mid-market firms with growing infrastructure.
annual • 1–5 year terms
- Everything in Essential
- 12/5 helpdesk with dedicated support team
- Employee onboarding & offboarding
- Procurement & lifecycle management
- Mobile device management (MDM) for Mac & Windows
- Shadow AI detection
- Shadow AI visibility
- Advanced device & network monitoring
- Cloud backup & recovery
- CIS IG1 + IG2 security controls
- Enhanced compliance logging & monitoring
- Quarterly technology advisory meetings & reports
- Unlimited remote support included
Elite
Managed plus a named contact and hands-on compliance assistance for regulated organizations.
annual • 1–5 year terms
- Everything in Professional
- 24/7 helpdesk with dedicated team & VIP support line
- Named contact & dedicated support channel
- Hands-on compliance assistance: HIPAA, PCI, SOC 2, ISO 27001
- Employee onboarding & offboarding
- Procurement & lifecycle management
- Full network & cloud infrastructure management
- Disaster recovery & continuity planning
- CIS IG1 + IG2 + IG3 full maturity
- Cloud backup + full disaster recovery
- Monthly technology advisory meetings & executive dashboards
- Unlimited remote support included
On-site support available per addendum on all plans. All plans include flat-fee per user pricing ($99 / $149 / $199 /mo), billed annually on 1–5 year terms, with unlimited remote support. Have your own in-house IT? See Platform Only plans.
Uncapped AI Use Governance and Compliance Add-Ons
Layer onto any plan above. Govern the AI your team uses on your platform, and the AI they use without asking.
Uncapped AI & Governance
Remove usage limits on your platform's AI tools, and see exactly how your team uses them.
add-on • billed with your plan
- Uncapped queries across your managed AI platform
- In-depth usage visibility — user, model, and task, logged
- Governance policies enforced automatically at the platform level
- Model and tool-level access controls
- Compliance-ready audit logs — HIPAA, SOC 2, ISO 27001-aligned
- Monthly governance report
AI Compliance
Find every AI tool your team uses, sanctioned or not, and govern it with full visibility and per-use cost tracking.
add-on • billed with your plan
- Shadow-AI detection across your network
- Full visibility into sanctioned and unsanctioned AI usage
- Per-use cost tracking for every AI interaction
- Compliance-ready audit logs — HIPAA, SOC 2, ISO 27001-aligned
- Monthly compliance report
Centralized Vendor Management Add-On
Layer onto any plan above. Keep the vendor tools you already run — we manage them centrally, under one roof.
Centralized Vendor Management
One team, one dashboard, every vendor you already use — no forced migration to our preferred stack.
add-on • billed with your plan
- Keep your existing RMM, MDM, and ticketing tools — no rip-and-replace
- One point of contact across every vendor relationship
- Unified reporting and escalation, regardless of which tool is behind it
- Vendor contract and renewal tracking in one place
- Consistent SLAs enforced across your full vendor stack
Compare Plans Side by Side
Every detail, so you can choose with confidence.
| Feature | Essential | Professional | Elite |
|---|---|---|---|
| Target Market | Small businesses, essential cyber hygiene | Mid-market firms with growing infrastructure | Enterprise & regulated organizations |
| Security Foundation | CIS IG1 controls (baseline hygiene) | IG1 + IG2 controls | IG1 + IG2 + IG3 full maturity |
| Helpdesk & Support | 9/5 remote helpdesk, dedicated support team | 12/5 helpdesk, dedicated support team | 24/7 helpdesk, named contact, dedicated support channel, VIP support line |
| Onboarding & Offboarding | Included | Included | Included |
| Procurement & Lifecycle | Included | Included | Included |
| Device & Cloud Management | No device management (security stack & helpdesk) | Mobile device management, advanced device & network monitoring, cloud backup & recovery | Full network & cloud infrastructure, disaster recovery |
| Cybersecurity | 24/7 MDR, email & identity protection, security awareness training | Essential + managed devices: monitoring, patching, and remote support | Professional + your choice of Elite AI layer and hands-on compliance assistance |
| Compliance & Governance | Basic policy alignment | Enhanced logging & monitoring | Hands-on assistance: HIPAA, PCI, SOC 2, ISO 27001 |
| Reporting & Advisory | Quarterly meetings & reports | Quarterly meetings & reports | Monthly meetings & executive dashboards |
| Data Protection | Standard backups | Cloud backup & recovery | Cloud backup + full DR & continuity planning |
| On-Site Support | Per addendum | Per addendum | Per addendum |
| Contract Terms | 1–5 year terms, billed annually | 1–5 year terms, billed annually | 1–5 year terms, billed annually |
| SLA | Flat-fee per user, unlimited remote support | Flat-fee per user, unlimited remote support | Flat-fee per user, unlimited remote support |
What Is Downtime Costing Your Business?
Select your industry and adjust the sliders to see the real financial impact of IT downtime on your organization.
Estimated Annual Cost of Downtime
$150,000
Finance & Accounting • 100 employees
Lost Productivity
$33,000
Revenue Impact
$43,000
Compliance Risk
$25,000
Recovery & Rework
$16,500
Industry Risk Snapshot
NYDFS penalties up to $250K per violation. SOX non-compliance can trigger SEC scrutiny. Average financial transaction failure costs $150-$500.
Sources: IBM Cost of a Data Breach 2024, ITIC Hourly Cost of Downtime 2022, Datto State of the Channel 2022, Ponemon Institute
Our clients reduce downtime costs by an average of 70% within the first 6 months.
Ready to get started?
Book a call to get a custom quote tailored to your organization's size and needs.
One team
For the bold. For what's next.
Most growing firms juggle four to seven IT vendors. Our clients have one team, one number, and one invoice.
Services
What we run.
Security
24/7 security operations.
Managed SOC, Zero Trust, and audit-ready evidence for SOC 2 and HIPAA.
Managed IT
Senior engineers, no tiers.
US-based senior engineers on every ticket. Flat per-user pricing, billed annually.
AI automation
AI that does the work.
Automation handles routine IT work so your team can focus on what matters. Approved workflows cover new hires and leavers.
Build your next advantage.
Thirty minutes with a senior architect. You leave with a scope, a number, and a start date, or a straight answer that you don't need us yet.