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Operator Track

For one-person IT shops who want to do more without hiring.

$1,950 · 6 weeks · Cohort of 25
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The solopreneur problem.

If you run a one-person IT shop, your billable hours are capped by the hours in your week. AI is the only path to growing revenue per head without hiring. These are the three time-sinks we address directly.

Pain 1

Proposal and status-report work consumes 3–5 hours a week. Every client wants a branded monthly recap. You write them from scratch because a template from three years ago no longer fits your voice or your stack.

Pain 2

Repetitive engineering tasks — M365 user provisioning, license assignments, group management, password resets — eat the same hours across every client. None of them require judgment, but none are automated yet.

Pain 3

Security reviews, vendor assessments, and compliance questions arrive from clients without warning. Without a second pair of eyes or a knowledge base to pull from, every one of these is a cold-start research project.

6-week curriculum.

Every week has a concrete deliverable. Nothing that stays in a workbook.

Week 1

AI fundamentals for the working operator

No theory, no vendor slides. Hands-on setup of Claude, Cursor, and n8n in your actual environment. We cover the failure modes you will hit in week 2 — hallucination patterns, prompt length limits, tool-call reliability — so they don’t derail the builds.

five-tool stack live in sandbox
Week 2

Proposal and status-report automation

Build a Claude-powered proposal generator from your own discovery-call notes. Then build a monthly status-report workflow that pulls from your ticket data and generates a branded client recap in your voice, not a generic template’s voice.

1 reusable proposal template + status-report workflow shipped
Week 3

Ticket triage agent

Deploy a triage workflow on your own helpdesk data. The agent categorizes incoming tickets, routes by urgency, drafts a first-response or KB link, and flags what needs human attention. We cover the QA and override patterns — the agent is a draft, you are still the editor.

1 triage workflow deployed on your real helpdesk or PSA
Week 4

Knowledge-base agent

Index your existing runbooks, SOPs, and client documentation. Build a chat interface your team (or you) can query instead of searching folders. Covers RAG architecture, freshness pipeline, and fallback patterns so the KB doesn’t serve stale answers.

KB agent live on your internal docs, queryable in chat
Week 5

Security and compliance shortcuts

Use Claude for SOC 2 vendor questionnaires, security-policy reviews, and client-facing compliance summaries. We cover the prompts that work, the ones that don’t, and how to QA AI-generated compliance output before it goes to a client.

vendor-review prompt library + 1 policy review workflow
Week 6

Going to market with an AI-augmented practice

How to price AI-augmented IT services. How to describe your stack to clients without overselling. How to measure the time you’re recovering and translate it into a rate conversation. Capstone handover: your personal workflow library is complete.

stack memo + 5-minute client-facing demo video

Tools used in this track.

All tools are part of the Intelligent IT production stack. No vendor sponsorships affect what is taught.

Tool Used for Approx. monthly cost
Claude Pro (Anthropic) Primary LLM for all builds — proposals, triage, KB, compliance $20/mo
Cursor AI-assisted scripting for M365/Google admin automation $20/mo
n8n (self-hosted or cloud) Workflow automation — triage routing, report delivery $0–$20/mo
Microsoft 365 / Google Workspace Integration target for user provisioning workflows Existing subscription
Anthropic SDK (Node.js) Custom tool calls, KB agent backend API usage (~$5–$30/mo)

Total tool cost during the program: approximately $50–$90/month. Intelligent IT provides demo environments where vendor cooperation allows.

What you ship by graduation.

3 production AI workflows

Proposal generator, ticket triage agent, and KB agent — each running live on your real data before the final session.

Personal AI workflow library

Every prompt, workflow, and script from the 6 weeks in one organized library. Yours permanently. Add to it after graduation.

6-week metrics journal

Weekly tracking of hours reclaimed per workflow. The data to make a rate conversation with clients or justify upgrading your stack.

Target outcomes.

Numbers are targets based on prior cohort data. Individual results depend on client mix, existing tooling, and time invested.

3–5 hrs Weekly admin time reclaimed (target). At $150/hr blended, that is $450–$750/week of recovered capacity.
30%+ Recurring ticket types deflected or auto-resolved after deploying the triage agent.
2× faster Proposal turnaround from discovery call to send. Target for week 2 capstone.

Format and schedule.

  • 4 group calls over 6 weeks — Tuesday 7–9 PM ET
  • 2–3 hrs async video + workbook per week
  • 30-minute 1:1 coaching call every other week
  • Slack community open for the full 6 weeks + 30 days post-graduation
  • All recordings available within 24 hours of each live session
  • Capstone peer review panel in week 6

FAQ

No. The Operator Track is built for working IT consultants, not developers. You will write simple scripts with AI assistance, but the curriculum does not require prior programming knowledge. Cursor handles the code generation; you handle the logic and the client judgment.
The core curriculum is PSA-agnostic — we cover workflow patterns that apply across ConnectWise, Autotask, HaloPSA, and Freshdesk. Week 3 (triage agent) and Week 4 (knowledge-base agent) include integration walkthroughs for the most common solo-operator PSAs.
Yes — that is the design intent. The program is 4–5 hours per week. Async modules are available on your schedule; the 4 group calls are Tuesday evenings ET. Most solopreneurs do their async work in evening blocks or early morning. Capstone deliverables are things you build on your actual client work, not sandbox exercises.
Module recordings and workbooks are accessible throughout the 6 weeks plus 30 days post-cohort. The Slack community handles async Q&A. If you miss a group call, the recording is posted within 24 hours. The one constraint: capstone submissions are due at week 6 to qualify for the peer-review panel.

Reserve your seat in the Operator Track.

$1,950 · 6 weeks · 25 students per cohort · 14-day refund if week 1 does not deliver.

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Page as of 2026-05-07. Operator Track is part of the Intelligent IT AI Enablement Academy. Pricing and cohort schedule subject to change. Outcomes listed are targets; individual results depend on effort, existing tooling, and client mix. © Intelligent Group (DBA Intelligent IT) · intelligentit.io