Most MSPs talk about AI. We ship the AI we use ourselves to run our own MSP. Twenty-four products. One coordination layer. Continuous audit. Multi-tenant by default. Compliance baked in.
Every claim on this page maps to a product we’ve shipped or are shipping. No vaporware. No prophetic marketing.
And the LLM still answers confidently and well-formatted. Faithfulness, citation coverage, semantic drift — these are the binding metrics. Vector indexes go stale silently and your compliance Q&A bot answers against last year’s policy doc.
Our answer: AiT Knowledgebase Agent + Trust Portal — citation-bound retrieval, freshness monitoring, and per-tenant index ownership.
Multi-tenant gateways must enforce per-client quotas, model routing, regional egress, audit logs, and PII redaction. Cloudflare AI Gateway has no RBAC. Portkey is enterprise-direct, not MSP-channel.
Our answer: AiT AI Gateway — LiteLLM control plane + Cloudflare edge: per-tenant virtual keys, spend logs, prompt caching, regional egress, MSP-resold to your clients.
Watermarking, provenance ledgers, and consent retention are now mandatory for AI-generated content in regulated verticals. NIST AI RMF substantial compliance is the affirmative defense. Most MSPs aren’t ready.
Our answer: AiT Audit + AiT Avatar Studio + Trust Portal — continuous audit, watermarked outputs, consent archived 7 years per ELVIS/TRAIGA.
If your MSP cannot show you their own production agents, audit trail, and governance posture, ask why. We run our entire 24-project codebase under the same systems we ship to clients. Continuous audit. Multi-tenant. Single pane.
Our answer: this whole page. Read on, or talk to us about deploying any of it in your environment.
Every product below is in production or in active build for our own MSP operations. Click through any service for the details, or skip ahead to the white papers.
Cross-project orchestration. Slack & Teams bots. Recursive Drive knowledge.
AiT Coord JWT-signed multi-agent orchestrator (MCP)AiTAgent Slack bot with Drive KBAiT Teams Bot Microsoft Teams equivalentAiT Bridge Slack ↔ Teams message bridgeZendesk-Claude auto-drafted ticket repliesSOC oversight. Continuous audit. Multi-vendor MCP for security stack.
AiT SOC Sentinel AI-SOC oversight + multi-tenant governanceAiT Audit monthly cross-project security/quality/UX scansAiT Trust Portal customer-facing trust + SOC 2 disclosuressecurity-mcp unified MCP for Blackpoint, Trustifi, BSNAiTSharePAudit M365 SharePoint permission audit + remediationVendor-agnostic BMS analytics on top of WebCTRL, Niagara, Trane.
AiTBMS production multi-tenant BMS analytics + controlAiTLEED AI-driven LEED v4.1 / WELL / ESG compliance + evidence packsCRM with AI-drafted outreach. Avatar & voice agents. Sales-enablement audit.
AiT CRM AI-powered CRM (Front Row Group reference impl)AiT Pulse sales-enablement audit (AI-SEO + email + web + reputation)AiT Avatar Studio white-label avatar video (HeyGen + Tavus + ElevenLabs)AiT Voice Concierge voice agents (Retell + Twilio + ElevenLabs)The plumbing other MSPs are missing.
AiT AI Gateway LiteLLM + Cloudflare edge, per-tenant virtual keysAiTWatchdog outage alerts + monthly security newsletterAiTTeamTailor Teamtailor + Cronofy + Workspace integrationIntelligent View SaaS dashboard scaffold + design systemitadmin MSP admin tooling (GAM, Gmail, M365, GCP playbooks)EU AI Act Article 50 takes full effect 2 August 2026. TRAIGA is already enforceable at $200,000 per violation. Our products are designed around the standards your auditors will ask about, not around the ones in vendor marketing decks.
Watermarked outputs and machine-readable provenance on every avatar & voice render. Consent ledger archived 7 years. Code of Practice tracking included.
Substantial-compliance posture mapped to 230 control objectives. Treasury Feb 2026 framework cross-referenced to SOC 2 controls in our Trust Portal.
Affirmative-defense documentation auto-generated from our Audit system. Continuous evidence collection — not annual scrambles.
AI-specific control families surfaced via Trust Portal. Drummond, Schellman, A-LIGN attestations supported.
Synthesia explicitly excluded from our stack (their ToS bans white-label resale). Signed consent video archived per state-by-state retention rules.
Sentinel SOC monitors every LLM01–LLM10 attack class against your tenants. Every agent action audit-logged with rule-id correlation.
If you’re evaluating an AI-native MSP, these are the questions that matter. Direct answers, no marketing.
Every agent acting on a managed environment authenticates via a short-lived RS256 JWT issued by AiT Coord, our cross-project orchestrator. Tenant ID is a claim on every call. Every action lands in an audit table with idempotency keys, lock state, and tenant scope. NHI sprawl — the perimeter problem 78% of organizations admit they don’t govern — collapses to one verifiable signing key per environment.
Yes. Our AiT Avatar Studio and AiT Voice Concierge products bake in C2PA-compatible content provenance + steganographic watermarking on every render, default disclosure language that the tenant can customize but not remove, and a 7-year tamper-evident consent ledger keyed to the longest US state retention requirement. EU AI Act Article 50 takes full effect 2 August 2026.
AiT SOC Sentinel watches the agents themselves. Prompt-injection signatures fire at the gateway layer. Anomalous tool-call patterns — especially privilege-escalating, cross-tenant, or after-hours — generate investigative alerts. Every OWASP LLM01–LLM10 attack class has specific detection rules, and the alerts route to the same SOC pipeline that already handles your endpoint and email security.
Vanta and Drata are excellent direct-to-startup products but assume one workspace per customer. AiT Audit runs across an MSP’s full client portfolio with multi-tenant evidence segregation, cross-portfolio benchmarking, and code-level audit (SAST, SCA, secrets, IaC, drift detection) integrated into the same fabric. Pricing is bundled into the MSP retainer rather than a separate per-workspace SaaS subscription.
Twenty-four products across five capability surfaces: agentic operations (AiT Coord, AiTAgent for Slack, AiT Teams Bot, AiT Bridge), AI security and audit (AiT SOC Sentinel, AiT Audit, AiT Trust Portal, security-mcp), AI for buildings (AiTBMS, AiTLEED), customer-surface AI (AiTCSG, AiT CRM, AiT Pulse, AiT Avatar Studio, AiT Voice Concierge), and the AI MSP platform (AiT AI Gateway, AiT Watchdog, Intelligent View). Every product runs on our own MSP first.
Gateway pricing is bundled into our managed-services retainer rather than charged per LLM call. Per-tenant virtual keys, monthly spend caps, model whitelisting by tenant, regional egress enforcement, PII redaction at the edge, and audit logs are included. Most clients see ~70% LLM-spend reduction in the first quarter from prompt caching alone, before any other tuning.
Each paper ties back to a product we’re running in production. No gated downloads. No marketing fluff. Read them all.
The BMS market is locked. AI extracts insight from any controller — WebCTRL, Niagara, Trane. The $14B→$34B opportunity nobody else is building for the MSP channel.
Read →Per-tenant virtual keys, budgets, audit logs, PII redaction. EU AI Act and HIPAA paths from day one. Why we built our own instead of buying.
Read →Voice deepfake fraud up 680% YoY. Article 50 watermarking effective 2 Aug 2026. ELVIS/TRAIGA consent retention. Why we banned Synthesia from our stack.
Read →Automated security, quality, UX, and competitive-intel scans across every repo we ship. Findings persisted, classified against project objectives, and reported — without humans in the loop.
Read →Skip the demo carousel. Get a 30-minute call with whoever is going to build the thing in your environment — not a sales engineer reading from a deck.
Manuel or one of the IG architects will reach out within 24 hours. Meanwhile, the white papers are linked above.