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The People Behind Your Uptime Guarantee

Our leadership team brings decades of hands-on IT experience, from the helpdesk to the boardroom, to deliver AI-powered managed services that keep your business running.

Manuel Ruiz, Founder & CEO of Intelligent iT

Manuel Ruiz

Founder & CEO

With over 25 years of experience building, securing, and scaling IT infrastructure, Manuel founded Intelligent iT with a simple conviction: businesses deserve IT that works proactively, not reactively. His career has taken him from the helpdesk to the boardroom, giving him a rare perspective that spans hands-on engineering and executive strategy.

Manuel has spent his career helping organizations across finance, healthcare, professional services, and other regulated industries navigate the complexities of cybersecurity, compliance, and digital transformation. He is a passionate advocate for AI-powered automation as the key to eliminating downtime, reducing costs, and freeing teams to focus on what matters most.

Under his leadership, Intelligent iT has grown into a trusted partner for 50-500 employee companies across the United States, delivering guaranteed 2-minute response times, 99.9% uptime, and a 90-day money-back promise that reflects his personal commitment to client success.

25+ Years in IT
3 Office Locations
99.9% Uptime Guarantee
LinkedIn

A Message from Our Founder

"I started Intelligent iT because I saw too many businesses trapped in a cycle of reactive, break-fix IT that drained their budgets and their patience. I knew there was a better way. By combining AI-powered automation with real, experienced engineers, we could deliver something the industry desperately needed: IT that prevents problems instead of just responding to them."

"Every guarantee we make, from our 2-minute response time to our 90-day money-back promise, is a reflection of my personal commitment to our clients. If we don't deliver, you don't pay. It's that simple."

Meet the Team

The people who keep your business running around the clock.

Thomas Atkins
Thomas Atkins
Head of Growth & Partnerships
Thomas Atkins runs revenue and partnerships at Intelligent iT. He built the growth engine from the ground up, vertical expansion across healthcare, legal, finance, and construction and brings deep channel sales experience in industries where compliance isn't optional and trust takes time to earn. He doesn't pitch; he figures out whether there's a real fit and builds from there. If your organization is seriously evaluating modern managed IT, he's your first call.
"I've spent my career in industries where a bad IT decision doesn't just cost money, it costs trust. That's the lens I bring to every conversation."
Tyler Whittall
Tyler Whittall
VP of Operations
Tyler oversees the day-to-day delivery of every managed service engagement. His operational discipline ensures that SLA commitments are met consistently, from ticket response times to infrastructure uptime. He owns the processes that turn our automation platform into reliable, repeatable client outcomes.
Maria Luisa
Maria Luisa
Head of People & Culture
Maria Luisa leads talent acquisition, employee development, and the culture that makes Intelligent iT a place where top engineers want to build their careers. She ensures every team member is equipped, supported, and aligned with our mission to deliver exceptional IT outcomes for our clients.
Dan Flaherty
Dan Flaherty
Account Executive
Dan works directly with prospective clients to understand their IT challenges and design the right service plan. He takes a consultative approach, helping businesses evaluate their current environment and identify where automation and proactive support can have the greatest impact.
Anthony Feliciano
Anthony Feliciano
Support Manager
Anthony manages our frontline support team and is responsible for maintaining the response and resolution times our clients depend on. He coordinates ticket escalations, monitors SLA performance in real time, and continuously refines our support workflows to drive faster outcomes.
Eero Nevaluoto
Eero Nevaluoto
Senior Engineer
Eero is a cybersecurity-focused engineer with deep expertise in Azure cloud infrastructure, security operations, and threat analysis. He holds multiple Microsoft and CompTIA certifications and contributes to open-source phishing research. He builds and maintains the security automation that protects our clients around the clock.
Azure Administrator Security Operations Analyst CompTIA CySA+ CompTIA Security+ CompTIA Network+
Anthony Senior
Anthony Senior
Senior Engineer
Anthony handles complex infrastructure projects, from network architecture to cloud migrations. He works closely with clients during onboarding and major transitions, ensuring every environment is built for performance, security, and long-term reliability.
Melvin Rodriguez
Melvin Rodriguez
Support Engineer
Melvin is on the front lines of our support operation, resolving tickets and ensuring our clients experience the fast, knowledgeable help that sets Intelligent iT apart. He specializes in endpoint management, user provisioning, and the hands-on troubleshooting that keeps teams productive.
Isabella Ruiz, Customer Success Manager
Isabella Ruiz
Customer Success Manager
Isabella is the driving force behind client satisfaction and long-term success at Intelligent iT. She serves as the dedicated point of contact for managed service clients, ensuring every engagement delivers measurable business outcomes. With a background in client relationship management and account development, Isabella proactively monitors service health, conducts regular business reviews, and identifies opportunities to optimize IT environments. She translates technical performance data into clear, actionable insights for business leaders, ensuring clients always understand the value they're receiving. Her consultative approach and attention to detail make her the bridge between our engineering team and the executives who depend on us.
Sam - Front Desk Support Specialist
Sam
Front Desk Support Specialist • AI-Powered
Sam is the first point of contact for Intelligent iT's AI-powered support experience, ensuring every request is handled instantly, routed intelligently, and resolved without delay. Built on Intelligent iT's advanced conversational AI platform, Sam combines natural, emotionally intelligent voice interaction with a deep understanding of IT operations, service workflows, and escalation paths. She manages incoming calls 24/7, triages issues in real time, and connects users with the right technical resources in seconds—not minutes. With the same cutting-edge voice AI technology trusted by enterprises worldwide, Sam delivers a seamless, human-like support experience that sets the tone for every client interaction at Intelligent iT.
Conversational AI 24/7 Availability AiT Platform Real-Time Triage

Our Leadership Commitment

2minResponse Time
45minAvg. Resolution
99.9%Uptime Guarantee
90-DayMoney-Back Guarantee

Ready to meet the team?

Book a call with Thomas Atkins, our Head of Growth, to discuss how Intelligent iT can transform your IT operations.

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