Good (IG1)
Essential cyber hygiene for small businesses ready to build a secure IT foundation.
- 9/5 remote helpdesk with dedicated support team
- Employee onboarding & offboarding
- Procurement & lifecycle management
- Endpoint monitoring & patching
- SaaS & email management basics
- Essential protections: AV, firewall, MFA, email/web filtering
- CIS IG1 baseline security controls
- Basic compliance policy alignment
- Standard data backups
- Quarterly technology advisory meetings & reports
- Unlimited remote support included
Better (IG2)
Advanced security and monitoring for mid-market firms with growing infrastructure.
- 12/5 helpdesk with dedicated support team
- Employee onboarding & offboarding
- Procurement & lifecycle management
- Advanced device & network monitoring
- Cloud backup & recovery
- Advanced cybersecurity: EDR, vulnerability management, SOC integration
- CIS IG1 + IG2 security controls
- Enhanced compliance logging & monitoring
- Quarterly technology advisory meetings & reports
- Unlimited remote support included
Best (IG3)
Enterprise-grade resilience for regulated organizations with advanced security and compliance needs.
- 24/7 helpdesk with dedicated team & VIP support line
- Employee onboarding & offboarding
- Procurement & lifecycle management
- Full network & cloud infrastructure management
- Disaster recovery & continuity planning
- All Silver security + threat hunting, penetration testing, IR playbooks
- CIS IG1 + IG2 + IG3 full maturity
- Full compliance readiness: HIPAA, PCI, SOC 2, ISO 27001
- Cloud backup + full disaster recovery
- Monthly technology advisory meetings & executive dashboards
- Unlimited remote support included
On-site support available per addendum on all plans. All plans include flat-fee per user pricing with unlimited remote support.
Compare Plans Side by Side
Every detail, so you can choose with confidence.
| Feature | Bronze (IG1) | Silver (IG2) | Gold (IG3) |
|---|---|---|---|
| Target Market | Small businesses, essential cyber hygiene | Mid-market firms with growing infrastructure | Enterprise & regulated organizations |
| Security Foundation | CIS IG1 controls (baseline hygiene) | IG1 + IG2 controls | IG1 + IG2 + IG3 full maturity |
| Helpdesk & Support | 9/5 remote helpdesk, dedicated support team | 12/5 helpdesk, dedicated support team | 24/7 helpdesk, dedicated team, VIP support line |
| Onboarding & Offboarding | Included | Included | Included |
| Procurement & Lifecycle | Included | Included | Included |
| Device & Cloud Management | Endpoint monitoring & patching, SaaS/email basics | Advanced device & network monitoring, cloud backup & recovery | Full network & cloud infrastructure, disaster recovery |
| Cybersecurity | AV, firewall, patching, MFA, email/web filtering | EDR, vulnerability management, network monitoring, SOC integration | All Silver + threat hunting, penetration testing, IR playbooks |
| Compliance & Governance | Basic policy alignment | Enhanced logging & monitoring | Full readiness: HIPAA, PCI, SOC 2, ISO 27001 |
| Reporting & Advisory | Quarterly meetings & reports | Quarterly meetings & reports | Monthly meetings & executive dashboards |
| Data Protection | Standard backups | Cloud backup & recovery | Cloud backup + full DR & continuity planning |
| On-Site Support | Per addendum | Per addendum | Per addendum |
| Contract Terms | 1–5 year options | 1–5 year options | 1–5 year options |
| SLA | Flat-fee per user, unlimited remote support | Flat-fee per user, unlimited remote support | Flat-fee per user, unlimited remote support |
What Is Downtime Costing Your Business?
Select your industry and adjust the sliders to see the real financial impact of IT downtime on your organization.
Estimated Annual Cost of Downtime
$150,000
Finance & Accounting • 100 employees
Lost Productivity
$33,000
Revenue Impact
$43,000
Compliance Risk
$25,000
Recovery & Rework
$16,500
Industry Risk Snapshot
NYDFS penalties up to $250K per violation. SOX non-compliance can trigger SEC scrutiny. Average financial transaction failure costs $150-$500.
Sources: IBM Cost of a Data Breach 2024, ITIC Hourly Cost of Downtime 2022, Datto State of the Channel 2022, Ponemon Institute
Our clients reduce downtime costs by an average of 70% within the first 6 months.
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