AI Knowledgebase & Helpdesk Concierge
AiT Concierge — instant answers from your own knowledgebase, every time.
A conversational AI concierge trained on your internal documentation, runbooks, and SOPs. End users get immediate, accurate answers without opening a ticket. Your team spends time on work that requires human judgment.
What it does
What AiT Concierge does.
- Trained on your knowledgeConnect your existing documentation, runbooks, and SOPs. AiT Concierge learns from your actual content — no generic answers, no hallucinated procedures.
- Instant, accurate responsesEnd users get answers in seconds. When Concierge can't resolve an issue, it hands off to the right queue with context already captured.
- Ticket deflection by designBuilt to reduce ticket volume, not just route it. Common requests — password resets, software access, policy questions — resolve themselves.
- of issues resolved without a ticket
- 85%
- instant answers, no queue
- 24/7
Inside AiT Concierge
From inbox to instant answer
Every ticket that reaches your helpdesk went through the same steps: user asks a question, technician looks it up, technician replies. When the answer exists in your documentation, that loop is waste.
AiT Concierge eliminates the loop. It learns from your internal knowledge — SOPs, runbooks, IT policies, how-to guides — and delivers accurate answers the moment a user asks. No wait time. No ticket created. No technician required.
Trained on what your team actually knows
Generic AI gives generic answers. AiT Concierge is trained specifically on your organization’s documentation, so responses reflect your actual procedures, your approved tools, and your support policies — not generic internet knowledge.
When it can’t answer, it hands off cleanly
For issues outside Concierge’s scope, it captures the context — what the user asked, what it tried — and routes the request to the right queue with that context attached. Your technician starts with the full picture instead of chasing it.
Who it's for
Who AiT Concierge is for.
End users
Immediate, accurate answers from your own documentation, without opening a ticket or waiting in a queue.
Helpdesk technicians
When Concierge can't answer, the request arrives in the right queue with the context already captured.
IT and support leads
Built to reduce ticket volume, not just route it. Password resets, software access, and policy questions resolve themselves.
FAQ
Questions about AiT Concierge.
What is AiT Concierge trained on?
Your internal documentation, runbooks, SOPs, IT policies, and how-to guides. Responses reflect your actual procedures, not generic internet knowledge.
What happens when it can't answer?
It captures what the user asked and what it tried, and routes the request to the right queue with that context attached.
Which requests does it handle?
Common requests such as password resets, software access, and policy questions.
Is it available around the clock?
Yes. AiT Concierge gives instant answers 24/7, with no queue.
See AiT Concierge in action
Sign in to AiT Concierge, or book a call and we will walk you through it.