What's included in the price?
Per-user plans: Protection covers the security stack (24/7 managed detection and response, email and identity protection, awareness training) with a helpdesk. Managed adds mobile device management and AI and shadow-AI visibility. Dedicated adds a named contact, a dedicated support channel, and hands-on compliance assistance. Per-device plans cover continuous monitoring, threat detection, patching, endpoint protection, and updates.
Can I upgrade or downgrade?
Yes, any time. Changes take effect at the next billing cycle. We'll help you find the right fit during the free consultation.
What are the contract terms?
Per-user plans are billed annually on 1 to 5 year terms, with a 90-day proof-of-value window: miss a written SLA in your first 90 days and you get your money back.
What's the response time for security incidents?
2-minute alert response and 45-minute critical resolution on Managed SOC coverage. Device-tier Professional is 1 hour; Enterprise custom SLAs run 15–30 minutes for critical threats.
How are AI agents, workflows, and applications priced?
Separately from the IT tiers, and never per user. Discovery comes first; the build is quoted once scope, integrations, and acceptance criteria are agreed. Audit fees credit 100% toward that next step.