The people behind the uptime guarantee

Senior engineers. One accountable team.

Decades of hands-on IT, from the helpdesk to the boardroom. A 15-person technical bench, plus the people who make sure you never have to chase a ticket.

technical staff
15
US-based senior engineers
100%
states covered
50
follow-the-sun coverage
24/7

The team

Manuel Ruiz, Founder, CEO & CISOLeadership

Manuel Ruiz

Founder, CEO & CISO

25 years from the helpdesk to the boardroom. Still builds the platform, still takes escalations, still leads IT for a 200-person brand group. If we don't deliver in 90 days, you don't pay — that's his signature on it.

GCP · Azure · M365Zero TrustAI operations
Scott Raymer, Chief Revenue OfficerLeadership

Scott Raymer

Chief Revenue Officer

Runs revenue and partnerships. Built Get IT Sense on a simple premise: most business leaders don't need another technology sales pitch, they need clarity. Every recommendation maps back to risk reduced or dollars saved on the P&L.

RevenuePartnershipsBoard-level lens
Jordan Lawrence, Chief of StaffLeadership

Jordan Lawrence

Chief of Staff

The CEO's right hand and the operating engine behind the leadership team. Jordan runs Intelligent Group's operating cadence: quarterly OKRs, leadership reviews, and the follow-through that turns decisions into shipped work across engineering, delivery, and growth. He owns board and investor readiness, from metrics packs to diligence materials, and leads the special projects that sit between functions. Brings five years of experience and one standard: every priority has an owner, a date, and a number.

Operating cadenceOKRsInvestor readiness
Tyler Whittall, VP of OperationsLeadership

Tyler Whittall

VP of Operations

Owns the day-to-day delivery of every engagement — the reason a 2-minute response is a measured number, not a slogan.

SLA governanceService deliveryRunbooks
Maria Luisa Molina, Head of People & CultureLeadership

Maria Luisa Molina

Head of People & Culture

Recruits and keeps the engineers you'll actually talk to, and builds the culture that makes senior people want to stay.

TalentEnablementRetention
Jonathan Böttger, Head of Growth & PartnershipsGrowth & success

Jonathan Böttger

Head of Growth & Partnerships

Works directly with prospective clients to understand their IT challenges and design the right service plan. Background in partnership and business development at Get IT Sense, across IT services, cybersecurity, and business continuity planning.

PartnershipsBusiness developmentBusiness continuity
Isabella Ruiz, Customer Success ManagerGrowth & success

Isabella Ruiz

Customer Success Manager

Your dedicated point of contact after signature — runs your business reviews and translates engineering data into decisions an executive can act on.

QBRsService healthAccount development
Anthony Feliciano, Support ManagerSupport

Anthony Feliciano

Support Manager

Runs the frontline team and watches SLA performance in real time — owns escalations and the workflow tuning that keeps resolution at 45 minutes.

EscalationsSLA monitoringWorkflow design
Eero Nevaluoto, Senior Engineer · SecurityEngineering

Eero Nevaluoto

Senior Engineer · Security

Azure, security operations, threat analysis. Builds and maintains the security automation that watches your environment around the clock.

Azure AdministratorSecurity Ops AnalystCySA+
Anthony Senior, Senior Engineer · InfrastructureEngineering

Anthony Senior

Senior Engineer · Infrastructure

Network architecture, cloud migrations, and the heavy lifting during onboarding — every environment built for the next five years.

Network designCloud migrationsOnboarding
Melvin Rodriguez, Support EngineerSupport

Melvin Rodriguez

Support Engineer

On the front line: endpoint management, user provisioning, hands-on troubleshooting — the fast, knowledgeable help your team will actually experience.

Intune · MosyleProvisioningMac & Windows
Sam, Front Desk Support Specialist · AIAI teammate

Sam

Front Desk Support Specialist · AI

Answers every call 24/7, triages in real time, and hands off to the right engineer in seconds — built on the AiT Voice platform. An AI teammate, not a headcount hire.

Conversational AI24/7AiT Voice

How we work

Why clients don't get a new tech every quarter.

Senior-only escalationAI handles Tier 1. Humans you reach are senior engineers with full context attached.
Named ownershipEvery client has a named CSM and a named engineering lead. No ticket queue roulette.
Follow-the-sunNew York leadership, engineers across US time zones and abroad. 24/7 isn't a pager, it's a shift.
We eat our own cookingAiT runs our own helpdesk and SOC first. Nothing ships to clients that we don't run ourselves.

Careers

Our team grows every quarter.

Senior engineers who'd rather automate a problem than close the same ticket twice — we want to talk.