60% Reduction in Security Incidents

Background

A mid-market manufacturing company with 200 employees operating multiple facilities across three states. The company manufactures precision industrial components and serves automotive and defense industry customers. Their IT infrastructure includes production floor workstations, office networks, ERP systems, and critical inventory management platforms. The company faced increasing cyber threats targeting manufacturing sector supply chains and had experienced two malware incidents in the past 18 months that disrupted production and required expensive remediation.

Leadership recognized that their then-current security posture — limited to endpoint antivirus and perimeter firewalls — was insufficient for modern threats. They needed proactive threat detection and rapid response capability.

The Challenge

• Frequent malware and ransomware attempts — previous antivirus-only approach failed to detect advanced threats; two successful malware incidents in 18 months resulted in production downtime and recovery costs exceeding $250K
• No internal SOC capability — IT team lacked 24/7 monitoring and threat hunting expertise; incidents discovered too late for effective containment
• Compliance exposure — automotive customers require documented security practices; ransomware or data breach could result in contract termination
• Production downtime vulnerability — manufacturing operations cannot tolerate security-related stoppages; needed rapid detection and containment to minimize impact

Our Solution

• SentinelOne EDR deployment — deployed next-generation endpoint detection and response (EDR) across all 200 workstations and servers; agent-based behavioral threat detection with real-time response capabilities
• BlackPoint MDR service — engaged managed detection and response service with 24/7 analyst-powered threat hunting; dedicated SOC team monitoring for threats specific to manufacturing environments
• NinjaOne RMM integration — unified remote monitoring and management for patch management and endpoint health; eliminated blind spots in software updates and vulnerability management
• Incident response playbooks — developed manufacturing-specific incident response procedures; trained IT team on escalation and containment procedures; established rapid communication protocols
• Threat hunting and forensics — quarterly threat hunting exercises to identify advanced threats and attacker techniques; forensic capability for investigation and evidence preservation

Results Achieved

• 60% reduction in security incidents — from 15 incidents per quarter to 6; blocked 23 ransomware campaigns before execution
• 4-hour mean time to detect (MTTD) — down from 3+ days with previous tools; enables rapid response before threat escalation
• Zero ransomware breaches — 18 months of zero successful ransomware attacks; multiple campaigns detected and neutralized before payload execution
• Eliminated production downtime from security incidents — proactive detection allows containment without stopping operations
• Improved compliance posture — automotive customers verified security certifications; zero customer-raised security concerns since implementation

Services & Technologies Used

• SentinelOne EDR — next-generation endpoint detection and response with behavioral AI and ransomware protection
• BlackPoint MDR — 24/7 managed detection and response with analyst-powered threat hunting
• NinjaOne RMM — remote monitoring, management, and patch orchestration
• Intelligent Group Security Operations — incident response, threat hunting, and forensics